Product Support

Computer Accessories Support

NERDS SHOP provides consistent and predictable guidelines for product support availability when a product releases and throughout that product’s life. By understanding the product support available, customers are better able to maximize the management of their IT investments and strategically plan for a successful IT future.

  Top Solutions

  •  Transferred songs no longer playback.
  •  The battery does not charge.
  •  Enable or disable the Autoplay feature.


  •  Speakers cut in and out intermittently.
  •   No audio from the rear surround speakers.
  •   Play the speakers of a home theater system.

  Codes & Programming

  •   Get remote control codes & instructions.
  •   Remote control to operate a Blu-ray Disc® player?
  •   Product that is not listed as compatible?

   Software & Operation

  •  Transfer voice files.
  •  Unable to transfer audio files to a PC.
  •  How to turn off the portable player.


  •   How to use Internet Video Services.
  •   Netflix error messages & error codes.
  •   How to use the Netflix button on the remote control.

  Android TV

  •   How to pair the Touchpad Remote Control?
  •   What is benefit of Reset and Software Update?
  •   Change the pictures in the Daydream function?

Premium Support

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