Product Support

Laptop Support

NERDS SHOP provides consistent and predictable guidelines for product support availability when a product releases and throughout that product’s life. By understanding the product support available, customers are better able to maximize the management of their IT investments and strategically plan for a successful IT future.

  Upgrade Your Operating System

  •  Windows® 10 Upgrade Information
  •  Windows® 8 Upgrade & Windows 8.1 Update
  •  Windows® 7 Upgrade

  Internet & Network Connections

  •   Troubleshoot a Wireless LAN connection issue.
  •   Troubleshoot Wi-Fi dropout & connection issues.
  •   Establish a new wireless network connection.

  Keyboard & Touchpad

  •   The function or hot keys are not working.
  •   Notebook keyboard is not working properly.
  •   Touchpad does not work properly.

  Startup, OS, Blue Screen Errors

  •  How to access and reset the computer BIOS.
  •  Computer will not boot or startup.
  •  Troubleshoot blue screen Stop Error messages.

  Touch Screen & LCD Screen

  •   How to calibrate the touch screen display.
  •   The touch screen display does not respond at all.
  •   Notebook LCD screen has lines, or color distortion.


  •   What is DLNA® technology?
  •   DLNA® Setup & FAQ.
  •   How to set up a DLNA server.

Premium Support

Call :1-866-322-2322
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Phone Support
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Product Repair
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Product Repair