Product Support

Smart TV Support

NERDS SHOP provides consistent and predictable guidelines for product support availability when a product releases and throughout that product’s life. By understanding the product support available, customers are better able to maximize the management of their IT investments and strategically plan for a successful IT future.

  Top Solutions

  •  The entire picture has a red, green, or blue tint.
  •  Lights are on or blinking on the TV.
  •  Error: Cannot Connect to Netflix

  Picture & Sound

  •   The screen is blurred, double images occur.
  •   There is low volume coming from the TV speakers.
  •   Distorted sound on one/both sides of the headphones.

  Setup & Connectivity

  •   Connecting an Internet capable Blu-ray Disc player,TV.
  •   Set an IP address on an Internet Video device.
  •   Bravia Connection Guide

   4K Ultra HD TV & Media Player

  •  Connect 4K Ultra HD media player to 4K Ultra HD TV
  •  Unable to see the video when using the HDMI.
  •  How to use the 4K Ultra HD remote app


  •   How to use Internet Video Services.
  •   Netflix error messages & error codes.
  •   How to use the Netflix button on the remote control.

  Android TV

  •   How to pair the Touchpad Remote Control?
  •   What is benefit of Reset and Software Update?
  •   Change the pictures in the Daydream function?

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