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Nerds Shop

Return & Refund Policy

We commit to being your trusted accomplice for technology by offering the consultation, services, and comfort your merit — all at competing costs. If in case you are not fully satisfied with your product purchase, please contact our customer service and we will do our best to deliver satisfaction related to your purchase.

Nerds Shop offers a 30-day money-back guarantee on most products sold on our website unless mentioned. Return shipping expenses will depend on the obligation of the client. You may be qualified for a credit if you return the product to us inside 30 days of your request being dispatched.

To return any particular product, a Return Merchandise Authorization (RMA) is required which you have to contact us & obtain. Once, obtained, a return request will be originated and you will receive an email pertaining to the procedure of returning the product.

The product needs to be returned in its original package unless it is damaged, with all accessories as it was at the point when you received it. In case of exchanges, another product request will be raised & a new product will be sent to you however in case of refunds, the merchandise has to be returned & received in the original package & a refund request will be raised. The refund can take 7-14 business days depending upon the used bank cards and effective bank policies.

Delay in processing can be taken place at the time of return if the invoice of the item is not included with the product as well as a note is mandatory to determine the reason behind the return. So the customer needs to ensure that invoices and notes are incorporated with the product packaging before shipping it. The customer will pay for the freight charges in case of returns however we will credit the shipping/freight charges in cases of exchange.

If you notice a damaged or fault after conveyance in the product on arrival, please contact our Customer Service representatives. Depending upon the defect, the customer may be offered a substitution of the product. To get an exchange of your product, photographs of the products are required by the shipping carrier as well as you need to fill a shipping claim.

If it's not too much trouble Customers can contact our customer service hotline at – (855) 217-8763 or email to submit photographs to [email protected], once you have presented your Return solicitation to stay away from any deferrals with processing your request.

Product replacement would be done as new order places and shipping will be charged to customers, if applicable. To exchange processing the product, you also need to have an exchange request number which will be given within 1 business day of the request.

Nerds Shop Marketplace Policy:

The user will be in charge of giving back the request and a full credit will be issued once received and processed and affirmed to be damaged/defective/mis-dispatched. Items that are claimed as inadequate or damaged will be assessed. All things deemed not to be damaged or defective will be charged a restocking price, if applicable.

All declined requests will be subjected up to 25% restocking expense in addition to shipping charges for both headings.

A 15% restocking cost will be charged for all non-imperfect returns. 

Substitution items should be requested again as another request with another request number and will incorporate cargo and taking care of the charges. 

Note: Credit won't be issued without the arrival following to show return was conveyed back. Returns take some an opportunity to prepare and affirm the reason picked is right, in this way, attributes can take up to 30 business days from the date the thing is conveyed back. 

Orders & Returns

Orders

Feel free to ask questions about your recent order. Our customer service responds to all queries related to your orders or details. For questions or assistance, call (855) 217-8763.

Returns

Not happy with a recent order? Read the below-mentioned details to know how to return an item or get service for your product.

  • Return and Exchange Terms
  • Problem with an Order? Damaged or Defective or Incorrect Orders

Return and Exchange Terms

Our Terms:

Nerds Shop constantly works hard to enrich our customers' lives through technology, even if you visit our website, our store or invite us into your home. If for any reason you are not completely satisfied with your purchase, we will be happy to assist you with a replacement, return, repair or service as the case may be.

Return and exchange periods:

We want you to love what you order, but if you wish to return or exchange your order. Please read the below-mentioned details of specific time intervals starting from the day you receive your items.

Member status Standard
Other products 30 days
Services 30 days
Major Appliances 30 days

How to Return an Item You Ordered?

We want to give you a hassle-free way to return anything, you have 30 days from receiving your order to return an item. Gather the purchases you want to return, just make sure your items are in the original condition, contents, and packaging. You may request returns for the items you buy on NerdsShop.com or Nerds Shop store. Please contact the customer service executive via email, or phone (855) 217-8763.

How to return a major appliance?

We want you to be satisfied with your purchase from us. Before you accept the delivery of your major appliance, please inspect it. If any issue exists, you may refuse delivery. Once you have accepted delivery (or if you brought the major appliance home yourself), you have 30 days to contact us regarding defects, damage, or other issues. Please do not contact the store. Please reach our customer executive via email or phone (855) 217-8763 between 09 am – 09 pm, 7 days a week.

Refund method and timing:

With a few exceptions, we will reimburse you for returned items in the same way you paid for them. If you prefer, you can make an exchange for the same item.
For returns by mail, once we receive your return, we will process it within 2–3 business days. Depending on your bank's processing time, it may take up to 7 days after we process the return to reflect on your account.

Returns info:

  • Items need to be returned in a like-new condition. Items that are damaged, unsanitary, dented, or scratched may be denied a return.
  • Please return items with all accessories and packaging. If you do not, we may either deny the return or allow a return with a nonrefundable deduction on your refund for what is missing.
  • If you received a discount or free item by purchasing multiple items together, you will lose that benefit if you do not return all items purchased.
  • All Final Sale merchandise cannot be returned. Other nonreturnable purchases include custom orders, personalized orders, digital content, prepaid cards (including third-party gift cards), gift packaging, memberships, completed services, opened consumable items including batteries, cleaning agents, oils, fuel, ink, and 3D printer filament.

Special considerations:

Return shipping fees

If you return an item using a prepaid method from our Online Returns Center, and the reason for return is not a result of a Nerds Shop error, the cost of return shipping will be deducted from your refund.
Estimated return shipping fees will be displayed within the Online Returns Center when you are choosing the prepaid return label method for your return.
If the return is the result of a Nerds Shop error, we'll refund return shipping costs as well.

Damaged, defective or incorrect items

If you receive a product that is damaged in shipping, defective or that is not the product you ordered, please return it during your return and exchange time period to a Nerds Shop store and we'll arrange for a replacement. If you would rather return the item by mail during your return and exchange time period, please call us for special instructions at Nerds Shop (855) 217-8763. We will cover all reasonable and customary ground shipping fees.

Returns lacking proof of purchase:

Reimbursements on returns lacking proof of purchase may be denied or limited, and state sales tax and fees will not be reimbursed.

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